My Cart: 0 item(s)
Shipping and Return Policy
Returns, Refunds & Damaged Merchandise
Due to the size and freight costs associated with our larger handcrafted concrete products (Table sets, Fountains, Estate size planters, Any items shipped via Freight), we do not offer free returns. Customers requesting a return for reasons unrelated to verified shipping damage are responsible for all return freight charges, applicable restocking fees, and any original outbound shipping costs.
At Solid Rock Stoneworks, each fountain, birdbath, planter, statue, and garden accent is handcrafted from concrete. Due to the size, weight, and handcrafted nature of our products, please review the following policy before placing your order.
Order Cancellations
Orders may be canceled prior to entering production or shipment. Once an order has shipped, it is subject to the return policy outlined below.
Damaged or Defective Merchandise
Please inspect your order immediately upon delivery.
If your item arrives damaged during transit, you must notify Solid Rock Stoneworks within 5 days of delivery. Please include clear photographs of the following:
- The damaged product
- The shipping packaging (if applicable)
- The shipping label
After reviewing your claim, we will determine the most appropriate resolution, which may include:
- Replacement parts
- A replacement product
- Repair recommendations
- Another resolution at our discretion
Solid Rock Stoneworks reserves the right to replace damaged or defective components before authorizing a return or refund.
Returns
Returns are accepted only with prior authorization from Solid Rock Stoneworks and only within 5 days after the delivery date.
Customers requesting a return for reasons other than verified shipping damage are responsible for:
- All return shipping or freight charges
- Any freight pickup fees
- Original outbound shipping charges (if originally included or discounted)
- A 20% restocking fee
Returned merchandise must be:
- Unused
- In its original condition
- Returned within 10 days of delivery
- Properly packaged to prevent damage during return transit
Items damaged during return shipping due to insufficient or improper packaging may not qualify for a refund.
Items Not Eligible for Return
The following are considered normal characteristics of handcrafted concrete products and are not considered defects:
- Natural color variations
- Variations in texture or finish
- Minor air pockets, pinholes, or surface imperfections inherent to handcrafted concrete
- Normal weathering or aging from outdoor exposure
- Customer preference or change of mind
- Design characteristics shown in product photos or descriptions
- Improper installation, misuse, neglect, or lack of maintenance
Refunds
Refunds are processed only after returned merchandise has been received and inspected.
Approved refunds will be issued less any applicable:
- Original outbound shipping charges
- Return shipping or freight charges
- 20% restocking fee
Shipping charges are non-refundable.
Final Sale Items
The following items are considered final sale and are not eligible for return or refund:
If you have any questions regarding our return policy before placing an order, please contact us. We are happy to help ensure you select the product that best fits your needs.
Questions?